Live Chat API Integration

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One of our client, who has an eCommerce website with NetSuite as backend, approached us with a requirement to provide a customer support system in their website. Live chat integrated with NetSuite account to streamline their sales transactions seemed the perfect solution for their problem.

 Requirement

Live chat is a live-online customer support software system to interact efficiently with website visitors. It can be used to help customers in buying some products from your website or to clarify the doubts related with the already bought products or any queries about your website.

One of our client, who has an online site with NetSuite as backend, approached us with a requirement to provide a customer support system in their website. Live chat integrated with NetSuite account to streamline their sales transactions seemed the perfect solution for their problem.

Challenges

During the integration of Live chat with the client’s NetSuite account , the main problem we faced was “how to display the customer link in the Live Chat window when a new chat request is initiated”? The customer link on its onclick must open the respective customer record if the live chat agents are logged in to the NetSuite account.

Our Solutions

With our expert NetSuite team we solved the two issues by using an intermediate php server to handle request between webhook and netsuite suitescript.

Results

We integrated Live Chat API- a live-online customer support software system in NetSuite-backend website   to efficiently manage their customer care service.  

Jobin &Jismi provided an efficient solution to display the customer link in the Live Chat window on new customer initiation. If the live chat agents are logged in, then the link displayed in the dashboard will open the respective customer record on its onclick, displaying all the informations regarding the particular customer and about his transactions.