One of our customers is a USA-based Consumer Electronics and Computer Retailer company. They are suppliers of cell phone and telecommunication equipment to various businesses.

Our client wanted to integrate the CardPointe payment platform with their SuiteCommerce website. They were looking at expediting the order process and ensuring speed payment while using credit cards. They were seeking a secure integration to streamline the credit card payment method. They identified that the manual payment processing was not only time-consuming but also prone to errors. The firm needed a solution to automate this crucial aspect of their business.  

CardPointe is a secured credit card handling option offered by CardConnect, a powerful payment processing platform.  

To address the client’s requirements, we developed a custom solution. It involved integrating CardPointe with eCommerce and NetSuite for the whole process. Our solution entailed:  

1. Extension in NetSuite: We created a custom extension in NetSuite. It linked seamlessly the CardPointe payment gateway with the eCommerce website.  

2. Automated Payment Link Creation: Our custom extension creates an automatic unique payment link. This happens when an individual makes a sales order on NetSuite.  
3. User-Friendly Transaction Process: Every credit card payment at checkout triggers the payment link. CardPointe securely processes the payment transaction and ensures data security. 

4. Order Status Update and Invoice Creation: The system automatically updates the sales order status. This happens each time after a successful payment.

Earlier, the client had to manually handle payment processing by contacting the personnel concerned. This resulted in excessive delays in fulfilling orders. With the integration of CardPointe, the client saw dramatic improvements including:  

• Payment Automation: The automated process decreased the effort and time taken to process payments. This freed the client to concentrate on other core business operations.  

• Accuracy: This integration virtually removed all manual errors in payment. It enhanced customer trust and satisfaction to unprecedented levels.  

• Customer Experience: Their clients experienced a smoother and more secure payment process, leading to higher customer satisfaction and loyalty. After each successful payment, the system sends a ‘thank you’ message to the customer via email. This confirms the success of the order payment.

1. 40% reduction in payment processing time  

2. Complete elimination of the manual payment process

3. Smoother and more secure payment process 

The CardPointe-SuiteCommerce integration helped the client to successfully simplify their payment processing. They were able to streamline order fulfillment.  

This led to a more efficient and customer-centric eCommerce operation.  

Jobin & Jismi is here to help you with any changes you need, be it big or small. We provide you with support that is perfectly suited to your needs. Contact us today to discuss your specific requirements.