Empowering Pharma: NetSuite – TrackTraceRX Integration


Client Portfolio

One of our clients is a pharmaceutical wholesale distributor firm in the United States of America. The client has a unique distribution business that offers a different way of delivering generic items to care sites. They also offer special products and services from various manufacturers.  


The client came to us seeking help to integrate NetSuite with TrackTraceRX. The latter is a cloud-based tracking system to keep tabs on the movement of drugs in the supply chain. The firm wanted to easily monitor pharma items, follow regulations and enhance their supply chain.  

Problem Statement

The United States has enforced the Drug Supply Chain Security Act or DSCSA. This act mandates the tracking of prescription medicines in the pharmaceutical supply chain. The client was uncertain about adhering to this law within NetSuite. They wanted our help in making use of NetSuite to address this issue.    

NetSuite labels client items with lot numbers. An uphill task is the implementation of serialization. Managing serialized information within NetSuite has its own set of difficulties.  

One needs to effectively handle serialized data in NetSuite and ensure its visibility. Additionally, the client required accurate tracking and retrieval of each item’s serial number. These were the issues they encountered.  

What We Suggested

Jobin & Jismi’s team assessed the customer’s requirements, and our team analyzed the business process and carried out the integration. We suggested using TrackTrace Rx, which is a cloud-based system. It can track the movement of products or medications throughout the supply chain. This is an ideal solution to achieve the objective.  

Within NetSuite, there was an existing warehouse management system known as RF-Smart. Our team adjusted multiple functions of this system. Furthermore, we included the features of Rapid Rx and integrated them into our solution.   

The system carefully monitored all serial numbers from Item Fulfillment (IF) as well as Item Receipt (IR). We consistently updated this data in TrackTrace, showcasing smooth communication between the systems. NetSuite was capable of accomplishing this without altering the existing item configurations, and we have successfully implemented this solution.

Customer Success

By implementing our solution, the client achieved several key benefits which include:  

Transparent Drug Supply Chain: Thanks to our solution, the client was able to prevent fraudulent selling. The Track and Traceability feature prevents fraudulent individuals from selling the product

In the United States, one can only sell serialized items. Furthermore, this implementation is a one-time process and provides a distinct advantage.  

Following Rules Better: They followed the Drug Supply Chain Security Act (DSCSA) meticulously by using this system. This made sure they were accountable and open about their supply chain, meeting all the important rules. 

Knowing Where Things Are: With this new system, the client knew exactly where their medicine was at every step of the way. They could easily trace it from when they bought it until they delivered it to customers. 

Saving Money: By being better at managing their stock and supply chain, they saved money. They spent less on keeping extra stock and had fewer mistakes that could cost them money. 

Key Achievement:

100% accuracy in tracking drugs using serial numbers.


Achieved 100% compliance with DSCSA by integrating NetSuite and TrackTraceRX.


Saved 30% in costs by reducing manual work and managing inventory better.

Way Forward

The integration of NetSuite with TrackTraceRX led to remarkable success, overcoming initial challenges. They now have better security, follow regulations, and work more efficiently.    

Jobin & Jismi takes pride in providing bespoke solutions that drive customer success. Through our exceptional consultation and dedicated support, we ensure our clients achieve their desired outcomes, unlocking new opportunities for growth and efficiency.