Explore NetSuite-Tenfold Integration for Global Call Connectivity


Client Portfolio

Our client is a renowned manufacturer of guitar parts. They manufacture nuts, saddles, bridge pins and other parts for guitars. Head quartered in Canada; they have factories in 40+ countries. Their clientele includes guitar manufacturers and musicians. 

Tenfold is a communication platform that streamlines communication with clients. They provide a range of advanced communication features, including call recording, call routing, and call analytics, all of which can help businesses to optimize their communication processes and improve customer engagement. The platform also offers a range of integrations with other popular business tools, such as email clients, project management software, and customer support platforms, further streamlining the communication and collaboration processes within a company. 

Problem Statement

Owing to the global presence of our client, it was important for them to communicate with their employees posted in different branches and customers across the world in an effective manner. They had been using Tenfold application for their communication needs. 

For the rest of their business needs, they were using Oracle NetSuite ERP (Enterprise Resource Planning) application. They wanted to be able to make and receive calls through Tenfold but have the updated call details in NetSuite. 

In their research they learnt that Jobin and Jismi specializes in customization of NetSuite. Therefore, they approached us.

What We Suggested 

After the initial examination of the Tenfold application, our experts integrated the calling feature in Tenfold with NetSuite. This would have likely involved a detailed review of the features and functionality of the software, as well as an assessment of how it could be integrated with NetSuite to achieve the desired outcome.  

They set up the necessary connection in the Tenfold dashboard, which involved configuring the settings and parameters to ensure that the application would be able to communicate effectively with NetSuite. They also installed the associated bundles in NetSuite, which would enable Tenfold to extract the required information from NetSuite and use it to make and receive calls.

Customer Success

NetSuite Integration with Tenfold has enabled the business to save time by eliminating the need to log into the NetSuite ERP system to communicate with clients. 

By this integration they enjoyed more benefits that includes: 

Communication can take place directly within Tenfold and any call logs are automatically captured and saved in NetSuite.

All communication records are accessible in one place, reducing the time and effort required to manage and reconcile communication records across different systems.

Automatic capture and saving of call logs eliminate the need to manually track and reconcile records between different systems. 

The integration saves time, improves communication with clients, and ensures accuracy and consistency in communication records.