NetSuite Wayfair Integration


Client Portfolio

A leading online retailer of high-end garden and outdoor lifestyle products based in the UK approached Jobin & Jismi to integrate Wayfair with NetSuite. The client believes in creating adorable outdoor spaces that become an extension of each house. They offer an extensive product range designed to allow one to create a perfect living space, including dining sets, loungers, heaters, parasols, BBQs, fire pits, lighting and more. Wayfair is an e-commerce site that sells furniture and home goods

Problem Statement

The company faced issues in managing its business through Wayfair, an e-commerce website that sells furniture and household items. Our client used this platform for selling their products. They struggled to confirm the available product stock on Wayfair. At this juncture, they decided to find a solution with NetSuite integration.

Our client required us to create two custom workflows between Wayfair and NetSuite. They wanted us to import orders from Wayfair into NetSuite as sales orders. The firm also sought our help to keep the available inventory stock updated on the e-commerce portal after fetching data from the ERP 

What we suggested

Our experts analyzed the requirements and envisaged a perfect solution for them. We solved their issue by linking Celigo with Wayfair and NetSuite. Our team fetched the order details from Wayfair through an API call. Using these details, we created a sales order on NetSuite. In order to update inventory stock from NetSuite on Wayfair, we obtained the item availability details from the item record on NetSuite. Further, we updated the available stock on Wayfair. If the item is out of stock at the moment, we will update the date on which the item will be available. With this, the firm can avoid leaving the customers disappointed due to non-availability of products. Hence, the traffic of the customers to the e-commerce platform will not be interrupted and the firm can win the trust of the customers.  

Customer Success

With this NetSuite integration, creation of sales orders and inventory stock updates became automated. Now, the client does not have to do everything manually. This has improved the efficiency of their business process and helped the client save a lot of time and effort.  

As our experts have fulfilled the requirements of the client successfully, they can create sales orders and update inventory stock automatically. Hence, the client can focus on other aspects of their business in tandem with their order management through Wayfair. 

The integration of Wayfair with NetSuite has proven to be a successful move for our client. The automation of sales order creation and inventory stock updates boosted their business process. Now, they can manage all their transactions through Wayfair on NetSuite along with other operations. The firm has found the Wayfair integration with NetSuite a boon for organizing its daily business. They are satisfied with the integration of Wayfair with NetSuite and expressed hope to increase its business in the future.