How to Simplify Item Fulfillment by QR Code Scanning in NetSuite


Client Portfolio

A Malaysian manufacturer of vegetable oil products approached Jobin & Jismi with a request. They wished to simplify their item fulfilment process via QR code scanning. 

The client has two modern fully automated plants. They manufacture food-grade metal and plastic packaging products of different shapes and sizes. The firm also owns a fleet of vehicles, including trucks, stainless steel tankers, and container trucks. Their transportation wing ensures quick and efficient delivery of goods, contributing to overall customer satisfaction and the company's success.  

Problem Statement

The client expressed the need to introduce NetSuite customization for fulfilling sales orders through trucks. As part of this system, they required a single fulfilment record for each truck. When a truck loads for delivery, it creates a record of this fulfillment.  

It contains all relevant information about the contents and destination. The workers had to scan each pallet in the truck and feed the data to the system after the completion of work orders. This ensures that workers correctly take into account each pallet and include it in the fulfillment record.  

But there was a potential issue with concurrent users trying to fulfil the same sales order at the same time. If one user partially fulfills an order using warehouse management system (WMS), another tries the same causing concurrency. This results in inconsistency in the data causing errors.

What We Suggested 

Our team of experts analyzed the scenario and identified a key requirement. It was to provide users with an easy and efficient way to track the item fulfillment process. Users can scan a QR code associated with each fulfilled item using our solution.  

Scanning enables quick access to the information about each item. They include quantity, destination and other item specifications. Our experts also suggested that NetSuite customization helps users to review the item list before going ahead with fulfillment. They can verify that they have accounted for all the necessary commodities.  

One also gets the chance to make necessary adjustments, if any, before the fulfillment actually begins. For this requirement, the team included an option for users to view the item list prior to scanning the QR code. 

Customer Success

QR code scanning with multiple items spares users the time and effort recheck the items in a package.

A single scan can fulfill all the items compared to previous situations. Earlier, one had to create several fulfillments to fulfill multiple items. 
The solution helps the user to automatically sort and access the details of each item. The QR Code scanning feature makes this possible. One can quickly view all the relevant information regarding each item such as its quantity, destination and handling instructions.
Before scanning the code, users get a list of the available items to fulfill. One can thus easily identify items that have already been fulfilledTherefore, the user can concentrate on completing the remaining items.
The scanning feature provides users with a more streamlined and efficient fulfillment process. It also reduces the risk of errors and boosts productivity. In short, this customization simplifies item fulfillment in NetSuite and offers several benefits.  

Way Forward 

We understand our client’s objectives and provide customer satisfaction. Based on their unique day-to-day requirements, our team provides effective solutions. We believe our collaborations enable customers to achieve their goals, including business growth and profitability.