Smoothen the Order Picking Process Through NetSuite

Our Client

A client of Jobin&Jismi is a wholesale distribution and e-commerce company having multiple large warehouses. They use both NetSuite and Suite Commerce Advanced. 

Project Objective

Our client is using NetSuite and SCA and they wanted to customize NetSuite in order to design, develop, and integrate a single sales order picking feature with NetSuite that smoothen the order picking process in a warehouse. The new NetSuite customization should be browser independent and responsive.

NetSuite Customization Requirement

The client approached us with the request to customize NetSuite. They wanted customization to design, develop and integrate s single sales order picking feature with NetSuite.  

This will smoothen the order picking process in the warehouse. They wanted the new NetSuite customization feature to be browser independent and responsive.

Our customer was printing all the Sales Orders from NetSuite and picking the items from the warehouse. They faced several obstacles such as:  

• Slow process which affects productivity.
• The lack of an error-detecting mechanism.
• Chances of error in item fulfillment leading to chaos in inventory management. 
• Multiple items in a single sales order making it difficult to split the sales order. Multiple employees cannot fulfill it at the same time.
• Making coordination impossible as a single employee cannot handle all orders. Leading to confusion in order picking and affecting productivity.
• Different bins containing diverse items are available in the sales order. Each bin had specific items and collecting the orders was a dreary task.
• Ambiguity in the availability of orders causing mismatches as well as missed orders.

The client decided to modify the manual task to a tech-driven NetSuite customization. They did this to eliminate the task of arranging and to ease sales order picking. 

They wanted a web application that is on par with the NetSuite guidelines. It had to completely sync with NetSuite so that it can fetch and post data.

Our Proposed Technology and Solution

Our experts found that a web app was a relieving solution to simplify the process. The user could scan the sales order. This application fetches the SO data from NetSuite.  

The technology found use in mobile phones, laptops, desktops and tablets. Our designers created the app to communicate the work with excellent pictorial and expressive GUI. This helped with screen selection.  

The web app streamlined the process of order picking in alignment with the company. The following steps describe what each screen explains to the customer while processing an order.  

Our experts placed a custom menu on NetSuite to open the web app. The user needs to have Warehouse Administrator role in NetSuite menu to access this add-on.  

Two Screens

Screen 1.
 This screen helps the user to scan sales order  

Screen 2.

This displays the details of scanned sales orders. They include SO number, Items, bins, quantity, item image, description, item selection check box, and real-time picking status.   

The customization splits bigger sales orders above 100 items into multiple employees. This makes it easier for them to pick orders. An employee having 100 items can enter or pick only 60 items during a single entry.  

If there are more than 100 items in a single sales order, the system allows multiple users to work on a single sales order. In effect, we are automating partial fulfillment of a single sales order.  

The customization also rearranges items in sales orders based on bin arrangement. Therefore, the user need not step into the warehouse.  

It also stores employee details to verify the number of orders picked up by each member of staff. This helps to keep track of tasks individually.  

Result

The web application has smoothened the order picking process in a warehouse much to the relief of our client. Other clients have also benefited from this NetSuite Customization which ensures: 

• Complete automation of the process.
• Significant drop in the level of paperwork.
• Increased productivity and ROI.
• Nearly zero error in the process.
• Increased visibility.
• Better inventory management.