NetSuite SuiteCommerce Customization for Subsidiary Based Item Control

Problem Statement

The client wanted an effective customization solution. In one of their subsidiaries, they wanted to make specific items unavailable for purchase. But they will be available for sale in others.  

They wanted to make sure that this customization reflected in the existing system. The client wanted us to ensure that it did not disrupt the ongoing transactions. 

Removing the item-level subsidiary wasn’t an option, as existing transactions in NetSuite relied on it. Thus, there was the need to have a tailor-made solution.

What We Suggested 

Our team of experts proposed a solution to meet the client’s SuiteCommerce customization needs. This involved checkboxes within NetSuite item records to specify the subsidiaries that can access those items. This way, they could easily toggle item visibility for specific subsidiaries.  

Here is an overview of the steps we took: 

1. Subsidiary Control: The check box functionality implemented in NetSuite item records allowed users to check or uncheck subsidiaries for individual items. This feature provided complete control over item visibility. This process ensured that specific subsidiaries could easily exclude or include items.

2. Item Listing: Items designated as ‘off’ for a particular subsidiary does not appear in the item searches. This happens when one configures the system to reflect the subsidiary-specific checkboxes. 

3. Transaction Continuity: The changes in item visibility do not disrupt existing transactions, allowing the client to transition smoothly without any order discrepancies.

4. Live Updates: The changes in item visibility do not disrupt existing transactions, allowing the client to transition smoothly without any order discrepancies.

Users can update the checkbox for a commodity to indicate if it is ready to be sold or locked. The website instantly reflects it.

Challenges:

• You can access an item through the purchase history page even if it is hidden. This allows the users to view recent orders and potentially reorder it. While attempting to reorder such items, an alert message comes up.

• The product may appear on the cart page if customers have previously added it to their wish list. However, any traces of these items vanish to ensure no record of them is visible. 

Customer Success

By implementing our SuiteCommerce customization, the client achieved several benefits such as:

• Efficient management of item visibility for multiple subsidiaries 

• Ability to toggle item visibility on and off for specific subsidiaries any time

• Ensuring a seamless online shopping experience for their customers by displaying real-time item availability

• Smooth transition without any disruption to their existing transactions 

Key Achievements:

• 95% real–time accuracy in subsidiary-specific item restrictions

• Reduced reorder errors by 80%since items are no longer listed for ordering

• Improved Cart Page Clarity by hiding unavailable items

Way Forward 

At Jobin & Jismi, our primary focus is customer satisfaction. We take pride in understanding our clients’ needs and delivering tailor-made solutions that address their unique business requirements. This project serves as a testament to our ability to provide customized SuiteCommerce solutions, enhancing our clients’ online presence, and optimizing their operations.