NetSuite - Jira Integration

The Jira-NetSuite Integration streamlines customer and project management by automatically syncing data between the two platforms. It ensures seamless coordination by linking NetSuite customers, projects, and tasks with Jira boards, epics, and tracked time, improving workflow efficiency and data consistency.

SKU :PRNSNJI01
Last Update :June 2025
Published :26 Jun 2025
Support for :NetSuite, Jira
Implementation time :5 Days

NetSuite - Jira Integration

Implementation time: 5 Days

Overview

Seamless Jira–NetSuite Integration for Smarter Project Management

The Jira-NetSuite Integration bridges the gap between customer relationship management in NetSuite and project tracking in Jira. It automatically creates and syncs records—such as customers, projects, epics, and tasks - across both platforms. When time is logged in Jira, it’s reflected in NetSuite project tasks through scheduled updates. This integration simplifies project coordination, improves data consistency, and enhances operational efficiency across teams.

Features

Key features of automated Jira - NetSuite Integration

Connect Jira and NetSuite to automate project tracking, task management, and time synchronization for improved efficiency and accuracy.

Automated Record Synchronization

Seamlessly maps NetSuite customers to Jira projects, projects to Jira epics, and Jira tasks to NetSuite project tasks. This feature ensures real-time, bidirectional data flow, reducing manual effort and maintaining consistency across both platforms.

Error Management

Any errors occurring during synchronization are captured in the Jira Error Details field, providing clear insights for troubleshooting.

Intelligent Field Synchronization

Key fields like Jira Project Key, Jira Sync Date, Jira Issue ID, and Jira Task ID are updated in NetSuite to ensure data consistency.

Custom API Configuration Management

Provides a dedicated custom record in NetSuite to manage API credentials, endpoints, and integration settings. This feature enables secure, flexible, and centralized control over the Jira-NetSuite integration without modifying core scripts.

Conditions Apply

Implementation Prerequisites and Usage Conditions

API Secret keys need to be created.
Jira Atlassian ID to be updated in the scripts.
Requires proper configuration of data.

Benefits

Jira–NetSuite Integration for Accurate, Automated Collaboration

This automation improves efficiency and accuracy by seamlessly syncing tasks, projects, and time tracking between Jira and NetSuite.

Unified Project Visibility

Align NetSuite and Jira project data
Reduce information silos
Improve team coordination

Reduced Manual Effort

No duplicate data entry
Syncs automatically and on schedule
Eliminates tracking inconsistencies

Reliable Time Tracking

Reflects Jira worklogs in NetSuite
Enhances project reporting accuracy
Supports billing and resource planning

Secure and Configurable Integration

Centralized API management
Role-based access to configuration
Update-safe and scalable

FAQ

Frequently Asked Questions

Is the sync between Jira and NetSuite bidirectional?

Yes, data is synchronized in real-time in both directions to ensure consistency across platforms.

Can we sync only selected tasks or projects?

Yes, filters can be applied to control which records are synchronized between systems.

What happens if a sync fails?

Errors are logged in Jira for quick review and resolution, with optional notifications for admins.

Does it require middleware?

No, the integration is native to NetSuite, no third-party middleware is needed.

Can this support multiple Jira projects and NetSuite subsidiaries?

Yes, the integration supports multiple project and subsidiary mappings through configurable settings.