NetSuite - Package.AI Integration

Package.AI integration automates the synchronization of delivery scheduling and status updates between NetSuite and the Package.AI platform, streamlining logistics operations and ensuring real-time visibility of delivery data within NetSuite.

SKU :PRNSPAI01
Last Update :July 2025
Published :28 Jul 2025
Support for :NetSuite, Package.AI
Implementation time :5 Business Days

NetSuite - Package.AI Integration

Implementation time: 5 Business Days

Overview

NetSuite–Package.AI Automated Delivery Scheduling Integration

Implements a two-way integration between NetSuite Sales Orders and the Package.AI last-mile delivery platform to automate creation, updates, cancellations, and syncing of delivery orders.

Features

Seamless NetSuite–Package.AI Integration

Automated, bidirectional integration between NetSuite Sales Orders and Package.AI to manage delivery order creation, updates, cancellations, and delivery status tracking—all with real-time synchronization and full audit traceability.

Automated Sales Order Sync

Sales Orders created, edited, or deleted in NetSuite are automatically pushed to or removed from Package.AI and manage bulk and real-time sync for efficient handling of high-volume transactions.

Delivery Status & Item Tracking

Real-time fetching of delivery routes, stops, and item-level delivery statuses from Package.AI into NetSuite, enabling sales teams to view up-to-date delivery progress within the Sales Order.

Centralized API & OAuth2 Handling

Encapsulates Package.AI API calls, handling token management (OAuth2), request formatting, error logging, and environment configurations through custom records for security and maintainability.

Error Logging & Audit Trail

Each transaction attempt (create/update/cancel) is logged in a custom “Package.AI Integration Log” record.

Conditions Apply

Eligibility Criteria for Sales Order Integration

Fulfillable item types include Inventory Part, Non-Inventory Part, Other Charge, or Service.

The delivery dates must be within the next 7 days and a confirmed primary delivery date.

Sales Order must not be closed, and items must be unshipped/unreceived.

Delivery method must be GA Local Delivery.

Benefits

Streamlined Order-to-Delivery Lifecycle

Automation ensures Sales Orders and delivery data remain synchronized between NetSuite and Package.AI. This improves accuracy, reduces manual work, and enhances the overall customer experience.

Improved Delivery Accuracy

Delivery updates from Package.AI are reflected in NetSuite almost instantly. This minimizes the risk of missed, delayed, or duplicated deliveries.

Reduced Manual Workload

Sales and dispatch teams no longer need to manually update delivery details. Automation handles syncing and scheduling with minimal intervention.

Real-Time Operational Visibility

Sales teams can view current delivery statuses, stops, and item progress directly within the Sales Order. This improves customer communication and internal coordination.

Robust Auditability & Traceability

Every integration event is logged in a custom record for tracking purposes. Errors are captured in real-time for immediate troubleshooting.

FAQ

Frequently Asked Questions

What happens if a Sales Order is canceled in NetSuite?

The corresponding Package.AI order is automatically canceled. The custom log is updated to “CANCELLED”, and the PAI Internal ID is cleared in NetSuite.

Can I manually delete the “PAI Internal ID” in NetSuite?

Yes. Doing so will cancel the order in Package.AI. If the Sales Order is then edited and saved again, a new order will be recreated in Package.AI.

What if the integration fails during Sales Order creation?

The integration will not complete, and an error message will be displayed in the Sales Order’s “Error Message” field. No order will be created in Package.AI until resolved.

How often is delivery status updated in NetSuite?

Delivery status updates from Package.AI are fetched on a scheduled basis which can be configured to run at regular intervals, such as hourly or daily, to ensure timely synchronization.

What special delivery cases are supported?

Special cases include item-level service types, delivery + pickup at same location for exchanges, and scheduling based on ZIP code route matching.