22 Jun, 2022

Functional v/s Technical Consultants

Many businesses around the world seek the service of technical and functional consultants when it comes to handling ERP projects. Though many clients tend to assume that they can handle such tasks themselves, no one knows the details of an ERP system like an expert. Let’s have a look at the roles played by functional as well as technical consultants in a firm.

Who is a Technical Consultant ? 

A technical manager handles all the technical aspects of the system. Although their actual job titles often vary from one company to another, they are usually programmers or system administrators. They are in charge of managing your software environment.   

For example, technical consultants install an upgrade, perform the required configuration on your system, and ensure that all back-end processes run smoothly. If you have bugs that affect the maintenance of your program or certain features, they are a reliable resource. In addition, they are called whenever there are any problems in the system to resolve it by troubleshooting. 

In short, they:

• Create and deploy computer systems.  

• Ensure that new programs are installed and configured correctly.  

• Find innovative ways to improve the platform and discover new features.  

• Create adaptations based on an organization's needs and demands. 

What Does a Functional Consultant do?  

While technical managers focus on everything that happens within the software, functional managers focus more on the business side of consulting. They share business processes and financial insights and make a few technical moves.  

They run your system, make sure it works as expected, ensure the benchmarks are met and prepare reports for stakeholders and executives. Due to business responsibilities, functional administrators need to:  

• Find remedies to the system's potential flaws.

• Evaluate the data to improve the efficiency and performance of the system.

• Budget and cost control .

• Maintain a working knowledge of new technology.

Distinctions between Functional and Technical Consultants 

While each consultant is in charge of various tasks, they work well together. When commencing an ERP deployment, the functional administrators will be the first to collaborate with the client on a strategy. They are up to date about the company's wants, demands, and objectives apart from filling in any gaps that may arise.   

A technical administrator will come in and carry out the plan once its blueprint has been prepared and the procedures have been put in place. As previously said, they will build on it to fulfil the client's needs.   

A functional consultant will typically move on to another client and project after establishing the foundation for the system and ensuring that the implementation and launch went smoothly. The technical consultant will be available for maintenance, updates, and any changes required by the client.  

Contact Jobin & Jismi to learn more about functional and technical consulting