Alliance Partner
10 Jun, 2021

How Does NetSuite Work with Shopify?

The exponential growth of the eCommerce industry is fueling Shopify’s growth. Integrate the NetSuite system into Shopify and you have two world-class systems at hand that can handle all your key operations. 

Take a look at the growth trajectory of Shopify and witness the transformation:

• Shopify had close to 42,000 merchants in 2012 and by 2016 the number grew to 377,000 merchants. 

• In the year 2020, the total revenue of Shopify was close to $2,929.5 million and merchants crossed 1 million spread across 175 countries.

Reasons for Integrating NetSuite with Shopify

1. Move Away from Disparate Systems

Managing multiple systems for bookkeeping, CRM (Customer Relationship Management), finance and other activities can considerably reduce overall productivity. NetSuite-Shopify integration enhances performance and adds accessibility to eCommerce operations.

2. Data Handling

E-Commerce business generates huge amounts of data and a cloud-based ERP system like NetSuite can securely store and handle data.

3. A Single System for All Back-Office Operations

NetSuite is capable of handling all back-office operations like accounting, fulfillment, purchasing, inventory, billing, human resources, CRM.

What Is NetSuite Shopify Integration?

Business to Business integrations can considerably reduce operational bottlenecks through automation. The NetSuite Shopify Integration will streamline various processes like order fulfillment, inventory count updates, pricing updates, and financial reporting. Automation reduces manual effort and drastically saves time by eliminating human errors like a wrong warehouse address or entering an incorrect bill amount.  

Ultimately, integration helps your company to dedicate all major resources to customer satisfaction rather than boostreamline various processes like order fulfillment, inventory count updates, pricing updates, and financial reporting. keeping or operations management. 

By unifying business elements - a standardized experience can be provided to customers like timely delivery, live order tracking, shipping the right products, and more. These practices will considerably enhance the brand image in the customer’s mind and thus improve retention. 

Integration Approach

Integrating two major systems is a lot of work and it requires dedicated effort. Automating data flows between these systems is challenging because both these platforms are entirely different in terms of how they use data. Also, both NetSuite and Shopify store data in different formats.

The benefits of integration far outweigh the challenges, when done right and according to your business requirements, the NetSuite-Shopify integration can reap multi-fold benefits. But without a proper scope and implementation experience, the integration can seem risky.

Facing Everyday Ecommerce Challenges Through NetSuite Shopify Integration

There is a rapid shift in buying behavior across the world, people are moving away from offline stores and enjoying the convenience of the eCommerce experience. One of the bright sides of this shift is the ability to sell to anyone across the globe. Similarly, with customers spread across different geographies, standardizing user experience becomes a daunting task. 

So, in order to stand out, eCommerce store owners need to think in a futuristic way. Customers definitely do not want to know about anything that runs in the background. They are not concerned about downtimes or inventory levels. 

It is the responsibility of the eCommerce owner to think ahead and ask the right questions like;

1. How to manage sudden sales spikes?

2. How to understand future trends/shifts in consumer behavior?

3. How to actively manage both frontend and backend systems without consuming a lot of time?

The only way to drive sales and improve customer retention is by providing an everlasting experience to the user that makes them come back for more. The above challenges can easily be solved through effective NetSuite-Shopify integration. Managing large amounts of data through spreadsheets can result in reduced productivity and substandard user experience. It is important to plan in advance on how to deal with returns or refunds because tiresome returns and refund processes can negatively affect user experience. 

By integrating NetSuite with Shopify, all these pain points can be rectified. When NetSuite runs in the background, automating refunds and returns becomes a seamless process as it can easily look up the transaction number attached to each order that originates from Shopify and quickly follows through with the preset criteria thus reducing delays for the customer.

Managing Data Flows

Shopify is perfectly capable of running all front-end operations and NetSuite can deal with all back-end processes. When these systems run in a siloed manner, they each do their part perfectly. But with information pouring from all sides - users, merchants, and other third parties, data management becomes increasingly hard. But by integrating these two platforms, several key operations can be streamlined;

1. Order Fulfillment

2. Price Fluctuations (Discounts and Offers)

3. Live Updates (Inventory Levels)

4. Finances

5. CRM

6. Logistics

Looking for a NetSuite Shopify Integration Partner? Jobin and Jismi IT Services house NetSuite certified professionals capable of integration. Connect with us today. 

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