Breaking Communication Barriers: NetSuite-Tenfold Integration for Global Call Connectivity

Client Portfolio

World's largest manufacturer of nuts, saddles & bridge pins among the guitar industry, which has products factories installed in 40+ countries based in Canada, has approached Jobin & Jismi to integrate NetSuite with Tenfold. Their global presence enables them to serve customers in a wide range of markets, providing exceptional products and services that meet the unique needs of each region. This has helped the company to establish itself as a trusted partner to guitar manufacturers and musicians alike and ensures that they remain at the forefront of the industry for years to come.  

Tenfold is a communication platform that integrates with NetSuite and other CRMs to streamline communication with clients. They provide a range of advanced communication features, including call recording, call routing, and call analytics, all of which can help businesses to optimize their communication processes and improve customer engagement. The platform also offers a range of integrations with other popular business tools, such as email clients, project management software, and customer support platforms, further streamlining the communication and collaboration processes within a company. 

Problem Statement

Our client has identified a need to improve their communication processes with their clients, specifically by adding the calling feature available in the Tenfold application. Tenfold is a robust communication platform that has been designed to integrate seamlessly with NetSuite, providing a comprehensive solution for businesses looking to streamline their communication workflows.  

One of the key features of Tenfold is its ability to make and receive calls directly within the platform, allowing users to log call details and access communication records in one centralized location. By integrating the calling feature of Tenfold with NetSuite, the client would be able to leverage this functionality to make calls to NetSuite users outside of the system, without the need to log in to NetSuite. 

What We Suggested 

After the initial examination of the Tenfold application, our experts integrated the calling feature in Tenfold with NetSuite. This would have likely involved a detailed review of the features and functionality of the software, as well as an assessment of how it could be integrated with NetSuite to achieve the desired outcome. 

They set up the necessary connection in the Tenfold dashboard, which involved configuring the settings and parameters to ensure that the application would be able to communicate effectively with NetSuite. They also installed the associated bundles in NetSuite, which would enable the application to extract the required information from the system and use it to make and receive calls. 

Customer Success

NetSuite Integration with Tenfold has enabled the business to save time by eliminating the need to log into the NetSuite ERP system to communicate with clients. By this integration they enjoyed more benefits that includes: 

• Communication can take place directly within Tenfold and any call logs are automatically captured and saved in the system. 

All communication records are accessible in one place, reducing the time and effort required to manage and reconcile communication records across different systems. 

Automatic capture and saving of call logs eliminate the need to manually track and reconcile records between different systems. 

The integration saves time, improves communication with clients, and ensures accuracy and consistency in communication records.