Maximize Orders, Maximize Rewards: SuiteCommerce-Clutch Integration
Client Portfolio
Jobin & Jismi was approached by a medical equipment distributing company based in the US. The objective entailed merging SuiteCommerce with Clutch, an external platform facilitating customer-brand connections. Our client, a comprehensive player in the therapy sector, boasts an extensive network of over 2,000 vendor affiliations and access to discounts on a staggering 350,000-plus products. Furthermore, they offer client rewards tied to each order placed.
Problem Statement
Like many online retailers, our client encountered the challenge of keeping customers in a market saturated with options. They realized that traditional techniques needed a modern twist to establish long-term connections with their audience. Implementing a rewards program seemed like a promising solution; however, the complexity of manual reward point calculations and management raised concerns about accuracy, efficiency, and the potential for errors. Thus, they needed a system to automatically calculate reward points based on each order and thus customers can use them for their next purchases.
What We Suggested
To address these challenges, our team proposed integrating the retailer’s SuiteCommerce platform with Clutch, a distinguished system for linking customers and offering numerous functionalities, such as automated reward computations. By connecting NetSuite SuiteCommerce with Clutch, enabling the tracking of historical information, and facilitating reward point adjustments in cases of order cancellations.
Challenges:
There have been instances where buyers placing orders had a parent company. Therefore, when rewards are determined, the parent company must also be considered. By utilizing the NetSuite Saved Search feature, this was recognized and managed, resulting in updates to the reward points on both sides.
Customer Success
There have been instances where buyers placing orders had a parent company. Therefore, when rewards are determined, the parent company must also be considered. By utilizing the NetSuite Saved Search feature, this was recognized and managed, resulting in updates to the reward points on both sides.
1. Effortless Reward Calculations: With the SuiteCommerce to Clutch integration in place, the retailer’s customers were now able to earn reward points automatically based on their order history. This eliminated the need for manual calculations and ensured a consistent, error-free process.
2. Real-time Updates: As soon as an order was placed, Clutch’s calculations were triggered, and customers can know about the reward points they had earned through their account. Upon cancelling the order, this will be removed accordingly.
3. Transparent Customer Experience: As the rewards points are available in the account and can be used in the very next order, this empowered customers to track their progress and made the rewards program an interactive part of their shopping journey.
Key Achievements
• 99.9% accuracy in reward placement
• 40% increase in orders
• Increased Customer Loyalty
Way Forward
The integration of SuiteCommerce with Clutch not only accelerates the rewards process but also provides buyers with a seamless experience, enhancing their perception of value and fostering loyalty. Jobin & Jismi’s primary focus lies in ensuring customer satisfaction by thoroughly understanding client requirements, offering efficient solutions, and driving business expansion.
