How SuiteCommerce-Clutch Integration Maximizes Orders and Rewards
Client Portfolio
Jobin & Jismi was approached by a USA-based medical equipment distributing company. The wanted to merge Oracle SuiteCommerce with Clutch, an external platform for linking customers and offering numerous functionalities, such as automated reward computations. Our client, a major player in the therapy sector, boasts an extensive network of over 2,000 vendor affiliations and access to discounts on a staggering 350,000-plus products. Furthermore, they offer client rewards tied to each order placed.
Problem Statement
Like many online retailers, our client encountered the challenge of keeping customers in a market saturated with options. They realized that traditional techniques needed a modern twist to establish long-term connections with their audience. Implementing a rewards program seemed like a promising solution. However, there were issues such as the complexity of manual reward point calculations and the management raised concerns about accuracy, efficiency and potential for errors. Thus, they needed a system to automatically calculate reward points based on each order so that customers can use them for their next purchase.
What We Suggested
To address these challenges, our team of professionals proposed integrating the retailer’s SuiteCommerce platform with Clutch. By connecting both platforms, one can enable the tracking of historical information, and facilitate reward point adjustments in cases of order cancellations.
Challenges:
There have been instances where buyers placing orders had a parent company. Therefore, when rewards are determined, the parent firm must also be considered. By utilizing the NetSuite Saved Search feature, this was recognized and managed, resulting in updates to the reward points on both sides.
Customer Success
There have been instances where buyers placing orders had a parent company. Therefore, when rewards are determined, the parent company must also be considered. By utilizing the NetSuite Saved Search feature, this was recognized and managed, resulting in updates to the reward points on both sides.
1. Effortless Reward Calculations: With the NetSuite SuiteCommerce with Clutch integration in place, the retailer’s customers were now able to earn reward points automatically based on their order history. This eliminated the need for manual calculations and ensured a consistent, error-free process.
2. Real-time Updates: As soon as an order was placed, Clutch’s calculations were triggered, and customers could know about the reward points they had earned. Upon cancelling the order, this was removed accordingly.
3. Transparent Customer Experience: As the rewards points were available in the account and could be used in the very next order, this empowered customers to track their progress and made the rewards program an interactive part of their shopping journey.
Key Achievements
• 99.9% accuracy in reward placement
• 40% increase in orders
• Increased Customer Loyalty
Way Forward
The integration of SuiteCommerce with Clutch not only accelerates the rewards process but also provides buyers with a seamless experience, enhancing their perception of value and fostering loyalty. Jobin & Jismi’s key focus lies in ensuring customer satisfaction by thoroughly understanding client requirements, offering efficient solutions, and driving business expansion.
