Evaluate Real-Time Shipping Rate with NetSuite-Cerasis Integration

Problem Statement

Our client used to calculate shipping rates in NetSuite by fetching the item details from the cart page. They retrieved the freight rate information from the UPS (United Parcel Service) system. The American firm wanted to automate the process with Cerasis for getting live rates on the website. They also wanted to calculate multiple item shipping cost on a single platform.  

What We Suggested 

We undertook NetSuite-Cerasis Integration to address the client’s requirements. After adding the product to the cart, we synced it with Cerasis. This allowed the user to view the shipping rates throughout the checkout process on their website. Our solution involved the following steps:  

1. Product Sync with NetSuite: The product information initially syncs with NetSuite and the eCommerce website. This ensures proper data transfer. The system then uses the information to calculate shipping rates with Cerasis.

2. Item Type Identification: The systems sends items added to the cart back to NetSuite for item type identification. This helps to determine the appropriate shipping rates. They categorize based on Free Shipping, Non-Freight, and Freight. Thus, it is possible to calculate the applicable rate. 

3. Freight Management with Cerasis: The system seamlessly shares the item details with Cerasis for efficient freight estimation. It helps optimize shipping coordination, ensuring cost-effective and reliable delivery options.

4. Single Display of Total Shipping Amount: We simplified the checkout page by displaying only the total shipping amount. Our professionals did this to enhance user experience and clarity. This provides a clear and concise overview of the shipping cost for the entire order.  

Challenges: 
Implementing an integration between NetSuite, Cerasis, and eCommerce platform for live ship rate calculation can be highly beneficial. However, it comes with several potential challenges and considerations.

• Accurate synchronization of product information and shippin rages between both platforms is an uphill task. Any discrepancies can lead to incorrect shipping cost calculations.

•Managing various product categories, such as freight, non-freight, and free shipping items, involves calculating and displaying the total shipping cost.

Customer Success 

By implementing GlobalTranz Integration, the client achieved several key benefits which include: 

• Accurate and Transparent Shipping Costs: Clients benefit from accurate and transparent shipping cost calculations. They can be sure that the displayed rates are up-to-date and reflective of their specific order. This, in turn, builds trust and reduces surprises at checkout.    

• Enhanced User Experience: Our integration simplifies the checkout process by displaying a single total shipping amount, reducing complexity and potential confusion.

• Customization and Flexibility: The integration offers customization options to accommodate specific shipping rules. The system adds these rules to their existing process without affecting existing transactions.

Key Achievements: 

• Real-time shipping rate updates

• Single Source for multi-type cost calculation

• Improved checkout visibility 

Way Forward 

We dedicate ourselves to ensuring customer happiness. We always strive to make sure our integration matches what our clients expect. Our integrated solution for live ship rate calculation makes the ordering and shipping process as smooth and transparent as possible. We offer support, flexibility, and security to enhance overall customer experience.