Email Automation with NetSuite Dunning Module


Client Portfolio

Looking to manage overdue invoices effectively? A US based electronics company came across a similar requirement.  

The company has a history of 18 years and a collaborative culture that influences people to keep a signature on their work. Their teams associate across departments to constantly invent and renovate, complete effort to offer supreme products, services, and information to their worldwide customers. 

They provide reasonable compensation and an extensive benefits package, as well as the chance to associate with dedicated people in a powerful environment.  

Problem Statement

As a successful business organization, the client deals with many customers. One of the integral parts of an organization that influences its business success is the customer base. Added to that are the receivables. It is a tedious and time-consuming process to send innumerable emails to multiple customers informing them of the due dates of receivables.  

The same process is done through NetSuite by providing a due date along with the invoice to gain revenue on time. When this date exceeds, emails are automatically sent to the customer. The feature that enables the automatic sending of emails in NetSuite is called Dunning.  

In detail, dunning is the systematic process of tracing overdue receivables through automatically sending emails to customers demanding payment.  

As the client has already chosen NetSuite as their best platform to manage their business operations, they approached Jobin & Jismi to implement the dunning process.  

What We Suggested

The experts at Jobin & Jismi analyzed the requirement. Along with the cooperation of customers’ management, Jobin & Jismi consultants performed a thorough comprehension of their business process.  

NetSuite by default provides the dunning modules. There are two types of dunning available, customer level and invoice level. We implemented the customer level dunning for the client and automated the entire process.  

The customer-level dunning is the sending of a dunning email attaching every overdue invoice of the customer. If the non-overdue invoices meet any of the dunning level criteria, then they will also get attached to the dunning letter. 

The payment link is included in the dunning email, so that the customers can pay the amount with just one click.  

Customer Success

Following an ideal business method and maintaining a worthy relationship with the customers will fetch business and increase revenue. When both these factors are managed well, it results in the success of an organization. With the wise intervention of Jobin & Jismi, the client is enjoying numerous benefits.  

With the dunning process the client can manage their customers well. The invoices are sent timely and properly.

Details such as the number of overdue invoices and the due amount are flawlessly informed to the customers.

With just a button click, the customer can pay the due amount.

The client can cross check the details as the pdf is attached along with the emails.

As the whole process is automated the manual errors are decreased and accuracy is increased effectively.

More time and resources can be saved for other major tasks.

Thus, Jobin & Jismi helped the electronic business operations of the client to restore their processes and bring them back on their growth track. 

Looking for NetSuite customization services to tailor your NetSuite platform to your business needs? Contact Jobin & Jismi today at