How NetSuite-Powered B2B Portal Simplifies Customer Orders


Client Portfolio

One of our clients, a leading Sporting Goods Manufacturing company based in Brooklyn, New York, required us to create a B2B Portal to configure the process of placing and managing customer orders specifically within a business-to-business environment using the NetSuite platform. 

Established in 2011, and inspired by Brooklyn's streets, their bikes are vibrant, stylish, and comfortable, made to take customers anywhere. They focus on sustainability, performance, and comfort in every detail of their bikes. They promote teamwork and community across cities, cultures, and interests. 

Problem Statement

The client wanted to create a B2B Portal through which their vendors could place orders. They had built connections and subcustomers through their NetSuite system. To simplify order placement, each of them required their own login access.  

Those who were allowed to place orders on behalf of the company should be able to view only their orders grouped by hierarchy. Customers placing orders should see their subcustomers’ orders, while sub-customers will only see their own orders. This hierarchical structure is required for order placement. Furthermore, the client wanted to track individual order placements and give their contacts the option to place orders. 

What We Suggested

Our experts meticulously analyzed the requirements and proposed appropriate solutions. Subsequently, our technical team not only developed the Portal but also oversaw its implementation and design. They ensured a seamless ordering process for customers. They securely managed login authentication by integrating it with NetSuite’s backend and providing password resetting options. All the standard website features were incorporated, such as authentication, password reset, customer order placement, category selection, and user-friendly navigation. Distinct panels were designated for presenting unique offers. 

We created their website, harnessing data from NetSuite’s backend. All NetSuite data is retrieved and displayed on the B2B Portal‘s front-end. Modifications made on the website are mirrored in NetSuite. Consequently, when an order is submitted, stock levels are immediately updated within NetSuite.  

Customer Success

The skilled team at Jobin & Jismi adeptly met the client’s requirements. We developed the entire website to facilitate this B2B process. This seamless integration ensures data accuracy, reduces manual efforts, and enhances the customer experience. 

Here are some potential benefits: 

Seamless Business Operations: The integration between the website and NetSuite has streamlined their operations. Orders placed on the website are automatically created in NetSuite, eliminating manual steps.

Reduced Human Intervention: Unnecessary human involvement in business processes has been eradicated, resulting in smoother operations and reduced chances of error.

Time Saving: The client now saves time by eliminating the need to send emails or make phone calls for order placement. They can conveniently check product availability through the user-friendly portal

Enhanced Visibility: The portal allows them to view stock availability and product photos. Clear product categorization ensures accurate selections.

Way Forward

Jobin & Jismi’s adept assistance led to a successful outcome. The B2B Portal streamlined operations, reducing errors, and saving time. With improved visibility and user-friendly features, the client’s efficiency and experience were enhanced. The seamless integration between the website and NetSuite ensured accuracy.