Generating Awesome Reports for Commission Management in NetSuite


Client Portfolio

One of our global customers is an American company known for home appliances. They have a reputation for providing exceptional customer service at a reasonable cost. They offer personalized buying experiences and the fastest delivery and installation services.  

The company is the ultimate destination for all home appliance needs. The firm has achieved significant success in Northern California. It has a range of over 80 brands and hundreds of appliances on display.  

Problem Statement

A renowned home appliances firm approached us to compile a Commission Summary Report. This report would offer a comprehensive outline of the commission income. The sales team accrues this over a designated timeframe.  

This report had to include information on sales performance, commission rates, and earnings of each salesperson. The firm was not able to utilize the standard out-of-the-box report. This was because of the complexity of their commission calculation and the presence of multi-tier commission metrics.    

The absence of this report would present significant challenges for our client. They would be unable to ascertain their monthly earnings or determine appropriate compensation for their sales team. Additionally, they would lack visibility into the proportion of their earnings designated for commission payments.

At an individual level, they would be unaware of their specific earnings. Similarly, they would be unable to determine the optimal fund allocation for employee commission payments.


Our NetSuite experts provided valuable assistance to the client by devising a comprehensive solution for commission reporting. The recommended approach involved leveraging custom record and Suite script functionality.  

The customer was able to easily access and view the commission of a salesperson through a user-friendly interface. Our team proposed the creation of a customized saved search utilizing the custom record. They did this to help track sales performance and commission earnings for management.  

This integrated solution ensured efficient and accurate monitoring of commission-related data across the organization. The client conveyed their preference for a solution that would disrupt their existing process. Our experts suggested the implementation of custom records for the commission summary report. This will also act as a backup for historic data.    

Our experts separately stored the client’s commission in a custom record. They did this to ensure the integrity of the transaction record. It also allows independent updates and avoids potential issues during development.     

Our Commission Summary Report helped our client to track and analyze their sales performance. This optimizes their commission structures, identifies top performers and predicts future sales. Ultimately, it helps our client make data-driven decisions that propel their business forward 


Customer Success

Our involvement has resulted in numerous benefits for the client. Commission Reporting provides valuable information that helps businesses track and optimize their sales performance. This can lead to increased revenue and customer satisfaction. Other benefits include:  

Improved Sales Performance:By providing insight into sales performance, the report can help sales teams optimize their approach. This can lead to better results, such as increased sales and revenue, improving customer satisfaction.

Increased Accountability: It also provides transparency into sales performance, which can increase accountability among sales team members. This motivates salespeople to work harder and be more productive, leading to improved customer success.

Enhanced Accuracy:Manual commission calculations can be prone to errors, leading to discrepancies and disputes. By automating the process, the Commission Sales Report ensures accurate and consistent calculations, minimizing the risk of errors and improving overall financial accuracy.

Key Achievements  

98% Sales rep vice Sales data visibility.

95% Accuracy in calculation.

Way Forward

We ensure satisfaction by understanding client objectives, providing effective solutions as per the unique day-to-day requirements. Based on customer feedback, we are convinced that our collaboration has enabled them to achieve their goals, laying the firm foundation for future business growth and profitability.